Student Services

Get guidance on academic matters, study skills, time management and academic challenges. Student Services can help you access appropriate academic resources, advice and support to help you succeed and progress throughout your programme.

Please contact a member of the Student Services team if you require assistance.

Student Services can provide guidance and support if unexpected circumstances are affecting your ability to study, attend classes or complete assignments.

For further information and clarification, please read the Mitigating Circumstances Policy.

If you would like to submit a request, please complete and return the Mitigating Circumstances Form along with evidence to support your request to student.services@mrcollege.ac.uk.

Please contact a member of the Student Services team if you require assistance.

The Student Services team can assist with reporting absences, authorising leave, and providing advice and support to help you maintain regular attendance and remain engaged with your studies.

Please read the Student Attendance & Absence Policy to ensure you fully understand the College's attendance requirements.

• To Report an Absence – Please email attendance@mrcollege.ac.uk before the start of your class. Include your full name, College ID number, date of absence and reason for your absence. Where available, please also attach any supporting documentation. Please allow up to three working days for the Student Services team to review and respond to your request.
• Extended Periods of Absence – For extended periods of absence, please complete the Absence Reporting Form and email the completed form to attendance@mrcollege.ac.uk, together with any supporting documentation for your absence. Please allow up to three working days for the Student Services team to review and respond to your request.

Maintaining good attendance helps create a positive learning environment and demonstrates your commitment to your studies. Regular attendance is also essential for making satisfactory academic progress.

The student Welfare team are committed to providing confidential support, guidance and a safe space for students experiencing personal, emotional or wellbeing-related challenges that may affect their studies or overall student experience.

Support can be obtained by visiting the Welfare Office on the 1st Floor or by contacting the Welfare Officer on Ext 1049.

For more information about the support available to you, please visit our Welfare Services page, where you can find detailed information about the range of welfare, wellbeing and pastoral support services available to students here.

The Welfare team also provides guidance and assistance with accessing Disabled Students' Allowance (DSA), reasonable adjustments, additional support and appropriate resources to help you succeed throughout your studies.

Support can be obtained by visiting the Welfare Office on the 1st Floor or by contacting the Welfare Officer on Ext 1049.

For more information about the support available to you, please visit our comprehensive Welfare Services page, where you can find detailed information about the range of welfare, wellbeing and pastoral support services available to students here.

Student Services can provide support and guidance to students wishing to transfer between programmes, courses or study arrangements within the College.

To request a change of course or a change from morning to evening classes (or vice versa), please email student.services@mrcollege.ac.uk with details of your request.

The College understands that unexpected circumstances can arise that may affect your ability to continue your studies. If you are considering interrupting or withdrawing from your programme, it is important to seek advice and follow the correct procedures.

Seek Support

Speak to the Welfare Officer, Student Services or your Programme Manager for advice and guidance before making a decision about your studies.

Special Circumstances

If your request is due to circumstances such as illness, maternity, personal challenges or family bereavement, please provide relevant supporting documentation with your application where available.

Follow the Correct Procedures

Ensure that all required forms and supporting documents are completed and submitted correctly. Failure to follow the College's procedures may have implications for your attendance record, tuition fees and student finance.

Planning to Return Later?

If you intend to return to your studies in the future, it is particularly important to follow the correct interruption or withdrawal procedures. Failure to do so may result in financial consequences, including issues relating to tuition fees or student finance eligibility.

Student Services can provide guidance and support to students returning to their studies after an interruption or period of absence, including information on the required procedures and documentation.

Our Senior Finance Officer, Miss Arrani, supported by Student Finance Officers Mr Michael and Isfandyar Muhammad, are adept at adhering to funding regulations. They provide crucial assistance to students by validating eligibility criteria, aiding in Student Finance England (SFE) applications, and answering general queries. We offer dedicated support to all students facing financial challenges through the Hardship Fund.

Please refer to this link for more information on the Hardship Fund.

• Miss Arrani Kugathas — Senior Finance Officer, Student Finance — studentfinance@mrcollege.ac.uk — Ext. *1031
• Mr Michael Semuguruka — Student Finance Support Officer, Student Finance & Hardship Fund — hardshipfund@mrcollege.ac.uk — Ext. 1030
• Mr Isfandyar Muhammad — Student Finance Officer, Student Finance — financequeries@mrcollege.ac.uk — Ext. 1023

The Employability Department assists Mont Rose College students and alumni in achieving their education and career objectives, enhancing skills for improved employability and career progression. Services include personalised job search advice, CV and cover letter evaluations, workshops tailored to specific student groups or subjects, and interview preparation sessions. We aim to help students reach their professional goals by providing invaluable skills and industry exposure. You can contact us by email at employment@mrcollege.ac.uk or call us using the telephone number provided below.

• Ms Eva Misheva — Senior Employability Coordinator — Ext. 1026
• Ms Barira Ahsan — Senior Employability Coordinator — Ext. 1025
• Ms Olubunmi Ologuntoye — Employability Coordinator — Ext. 1025
• Ms Mariyana Konduzova — Employability Coordinator — Ext. 1025

Moreover, our team provides extra-curricular services, including the opportunity for students to contribute content to the college magazine, Zephyr. This content may include business advertisements or creative writing pieces. Additionally, students can participate in the Angels Competition, a business competition organised by the college to nurture entrepreneurial skills.

To enrol in the Mont Rose College Angels competition, please get in touch with our competition team at competition@mrcollege.ac.uk.

We publish a monthly employability newsletter offering insights into the job industry, highlighting available work opportunities, showcasing student achievements, study tips, etc.

Employability Student Ambassadors

Student ambassadors represent the student body within the employability department and Mont Rose College. They advocate for employability services, initiatives, and events, encouraging fellow students to engage in activities to advance their careers.

student.ambassdor@mrcollege.ac.uk · 020 8556 5009 Ext. 1025

Student engagement is at the heart of campus life. Students are encouraged to participate actively in everything Mont Rose College offers, making the campus feel warm, welcoming, and like a second home.

It's more than just going to classes – it's about getting involved in activities, joining clubs or outside organisations, meeting new people, and helping to make campus life better for everyone. By participating, students feel a stronger sense of belonging, improve their learning, and enjoy a lively, inclusive community.

In this friendly and supportive environment, students are valued, encouraged, and allowed to follow their passions and goals. We celebrate diversity, welcome different viewpoints, and create a space where everyone can succeed.

Student engagement keeps the campus spirit alive, building connections and memories that last a lifetime.

• Ms Vasilta Golban — Student Engagement Officer — v.golban@mrcollege.ac.uk — Ext. 1040
• Ms Alina Ghenta — Student Engagement Assistant — engagement@mrcollege.ac.uk — Ext. 1040

Student Union

The Student Union (SU) is an important part of student life at Mont Rose College. It helps create a welcoming and inclusive community while providing opportunities for students to get involved, connect with others and make the most of their college experience.

The SU organises a range of social, cultural and academic activities, events and meetings, providing students with opportunities to meet new people, explore their interests and build lasting friendships.

The Student Union also represents the student voice by listening to students' views, raising concerns and working with the College to help improve the student experience. It provides students with opportunities to contribute to discussions and decisions that affect campus life.

Whether you want to get involved in activities, share your views, raise a concern or simply find out more about the Student Union, the SU team is here to support you.

Contact the Student Union: mrcsu@mrcollege.ac.uk. You can also contact the SU in person for further information and support.

The IT Team provides comprehensive technical assistance to ensure that students' technology needs are fully supported.

Students may drop in to the second floor of Mont Rose House between 9.00 am and 7.00 pm, Monday to Friday or email your enquiry below:

• IT Manager — vle@mrcollege.ac.uk — Ext. 1028
• IT Team — ithelpdesk@mrcollege.ac.uk — Ext. 1004 / 1034

Student IT Accounts

Mont Rose College will delete all student IT accounts within 90 days of course completion or within 90 days of leaving the College. This includes access to college computers, email accounts, Moodle, OneDrive, Google Drive and Microsoft Office 365.

Students are solely responsible for backing up and saving all personal data, coursework and other important files before their account is deleted.

Registering to vote gives you the opportunity to have your say in elections and participate in the democratic process. As a student, it is important to understand your voting rights and ensure that you are registered if you are eligible to vote in the UK.

Being registered on the electoral register may also help you verify your identity and address when applying for services such as rental agreements, credit and mobile phone contracts.

How to Register

You can register to vote online through the official UK Government website: Register to Vote – GOV.UK.

For further information about who is eligible to vote and how to register, please refer to the College's Voter Information Guide.